Legally sound action – protecting your reputation
An incorrect intervention can damage your reputation more than the theft itself. That is why we rely on staff who have passed the competence examination under Section 34a of the German Trade Regulation Act (GewO) and have undergone specialised de-escalation and intercultural training.
- Legal certainty: Our detectives are well-versed in the right of every person to defend themselves (Section 127 of the German Code of Criminal Procedure) and the law of self-defence, to avoid false suspicions and legal consequences for your business.
- Discretion: Interventions are carried out calmly and out of the customer’s direct line of sight to prevent a commotion in the sales area.
- Sensitivity: We handle minors and elderly people with particular care to safeguard your company’s image.
Useful information about the Shop Detective in Hamburg
Yes, under the conditions set out in Section 127 of the Code of Criminal Procedure (provisional arrest), a private investigator may detain a suspect until the police arrive if the suspect has been caught in the act and their identity cannot be established immediately.
Only the police are permitted to carry out a search against the client’s will. However, a trained private investigator will ask the suspect to show the bag voluntarily or to call in the police to clarify the matter.
In the long run, hiring a detective is almost always worthwhile, as it not only safeguards current stock values but also deters habitual thieves, thereby reducing stock discrepancies in the long term.